This accessibility statement applies to https://livewell.bathnes.gov.uk/.
This website is run by B&NES Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- there may be some PDF documents that are not fully accessible to screen reader software
- SEND services and organisations: WCAG 2.1.1 Keyboard The 'Print' buttons in the provider listings, such as in the 'Activate: Holiday Activities and Food' listing, cannot be accessed using the keyboard.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: cis@bathnes.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email livewell@bathnes.gov.uk
We’ll consider your request and get back to you in 10 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
LiveWell B&NES is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some PDFs may not be fully accessible. Whilst we try to ensure all PDFs comply, on occasion there may be some slip through the net.
SEND services and organisations: WCAG 2.1.1 Keyboard The 'Print' buttons in the provider listings, such as in the 'Activate: Holiday Activities and Food' listing, cannot be accessed using the keyboard. This will be fixed by Tuesday 2 July 2024
Disproportionate burden
Content that’s not within the scope of the accessibility regulations
What we’re doing to improve accessibility
We will run quarterly testing on a sample of 25 pages and publish the results on this web page.
Preparation of this accessibility statement
This statement was prepared on 28 October 2024. It was last reviewed on 28 October 2024.
This website was last tested on 28 October 2024 against the WCAG 2.1 AA standard.
The test was carried out by B&NES Council’s Web Team. The most viewed pages were tested using automated testing tools. View the test report.
Prior to this the site was tested on 7 March 2024 by GDS Support Services and this report shows the issues that were identified. These have now all been fixed.