Citizens Advice - B&NES

Citizens Advice Bath & North East Somerset is an independent charity that provides free, impartial advice and information on a range of issues.

We can help with most everyday problems from employment to housing and debt. 

There are ‘drop-in’ sessions at our offices in Keynsham, Bath or Midsomer Norton.  A gateway assessment is a short interview that explores your enquiry and assesses what your advice needs are.  The assessment may conclude that you require specialist advice, another agency is better suited to help you, or you need assisted self help.  You can have a gateway assessment at:

If you would prefer to have a gateway assessment over the telephone, you can call us on 0344 848 7919 or freephone on 0808 2787897. Lines are open from 9:30am – 2:30pm, Monday to Friday.